September 20, 2023
1 min read

Oracle brings generative AI capabilities to healthcare

The challenge for marketers, sellers, and service agents is to leverage the new velocity and vast quantity of data, with the help of AI, to unlock powerful insights that benefit customers and help grow business…reports Asian Lite News

Cloud major Oracle on Tuesday added new artificial intelligence (AI) capabilities in its Fusion Cloud Customer Experience (CX) to help marketers, sellers, and service agents grow revenue and deliver exceptional customer experience.

The latest AI capabilities liberate marketers, sellers, and service agents from time-consuming and manual tasks by unlocking relevant content, recommendations, and insights with automation and conversational interfaces, the company said during its flagship ‘Oracle CloudWorld 2023’ conference here.

“Pre-trained large language models (LLMs) are changing the way we interact with people, content, and critical knowledge in our enterprises. We can now unlock insights and communicate with clarity like never before,” said Rob Tarkoff, executive vice president and general manager, Oracle Cloud CX.

The challenge for marketers, sellers, and service agents is to leverage the new velocity and vast quantity of data, with the help of AI, to unlock powerful insights that benefit customers and help grow business.

“With a unique combination of traditional and generative AI, running on Oracle Cloud Infrastructure and embedded in application flows, Oracle Cloud CX enables customer experience professionals to do their jobs with more accuracy and efficiency to ultimately drive more revenue,” Tarkoff added.

Part of Oracle Fusion Cloud Service, the new generative AI capabilities include assisted agent responses, knowledge articles, and administrator guidance as well as search augmentation, customer engagement summaries, and field service recommendations.

The company also announced new Guided Campaigns features within Oracle Fusion Cloud Customer Experience (CX) that help improve efficiency and collaboration between marketers and sellers.

The new features can guide marketers through a simplified campaign builder to launch hyper-targeted, high-quality campaigns designed to generate pre-qualified and conversion-ready opportunities for the sales team.

ALSO READ-David Coulthard to drive the Oracle Red Bull Racing

Previous Story

Dr. Mickey Mehta’s Tips for College Stress Relief

Next Story

Rajesh Krishna’s Epic London to Kerala Roadtrip

Latest from -Top News

India Tightens Checks on Chinese Imports

India has ramped up monitoring of Chinese imports amid growing concerns of cheap goods being redirected into the Indian market following the United States’ steep tariff hike on Chinese exports. Commerce Secretary

Trump tariffs send world markets into panic

US benchmark crude oil shed $2.70 to $64.25 a barrel after major oil producers announced they plan to increase production. Brent crude, the international standard, was down $2.63 at $67.51 a barrel

EU prepares retaliation for Trump’s tariffs

The European Commission is assembling a fresh round of counter-tariffs aimed at US goods, adding to two existing lists of potential targets—one of which includes products that were hit by suspended tariffs
Go toTop

Don't Miss

Top AI experts, CEOs issue 22-word warning

Altman stressed that the world must mitigate the risks of

Microsoft to unveil GPT-4 next week with AI videos

ChatGPT and other GPT-3.5-powered technologies are currently limited to text-based