November 16, 2022
1 min read

Air India told to pay up $121.5 mn as refunds to flyers  

TAP Air Portugal – $126.5 million in required refunds paid and a $1.1 million penalty…reports Asian Lite News

The US has ordered Air India to pay as much as $121.5 million as refunds to passengers due to the cancellation or change in flights, mostly during the Covid-19 pandemic. The airline has also been asked to cough up another $1.4 million as penalties on the delays in providing refunds.

The development comes as part of the US Department of Transportation’s crackdown on airlines that refuse to give customers refunds for cancelled flights.

Secretary of Transportation Pete Buttigieg on Monday announced that the department is assessing fines totalling $7.5 million against six airlines, and the DOT is ordering those airlines to pay $600 million in refunds to hundreds of thousands of customers.

The other airlines subject to Monday’s enforcement action are:

TAP Air Portugal – $126.5 million in required refunds paid and a $1.1 million penalty

Aeromexico – $13.6 million in required refunds paid and a $900,000 penalty

El Al – $61.9 million in required refunds paid and a $900,000 penalty

Avianca – $76.8 million in required refunds paid and a $750,000 penalty

“When a flight gets cancelled, passengers seeking refunds should be paid back promptly,” Buttigieg said. “Whenever that doesn’t happen, we will act to hold airlines accountable on behalf of American travelers and get passengers their money back.”

“A flight cancellation is frustrating enough and you shouldn’t also have to haggle or wait months to get your refund,” he said.

Airlines are required to pay customers refunds when a flight is cancelled for any reason, but often, in an effort to keep the cash, many airlines offer vouchers or credit for future travel instead of a refund.

Airlines’ refusal to give passengers their money back has become a huge source of consumer complaints, especially during the early days of the pandemic when almost no one was flying.

ALSO READ-Air India inks deals to buy AirAsia India

Previous Story

‘I only see human beings talking to me’

Next Story

India, Kyrgyz Republic discuss boosting trade & investment

Latest from India News

India emerges as a global humanitarian powerhouse

India’s steady evolution into a global humanitarian leader reflects a fusion of compassion, strategy, and capability — a quiet revolution redefining power through empathy and decisive action. India’s foreign policy has undergone

India Hails Trump’s Role in Gaza Deal

Delhi credits Washington for reviving hopes of Middle East stability…reports Asian Lite News India has praised US President Donald Trump for his role in securing the landmark Gaza agreement, saying the move

Piyush Goyal Woos German CEOs to Invest in India

Goyal is in Germany to engage with CEOs and industry leaders to boost bilateral trade and investment….reports Asian Lite News Commerce and Industry Minister Piyush Goyal met several top CEOs and industry
Go toTop

Don't Miss

Air India now most punctual airline

The civil aviation regulator DGCA calculates on-time performance of scheduled

Khalistan Leader Pannun Sets Date for ‘Picket’ at Air India Flights

Pannun said that his video message is a “non violent