December 5, 2021
1 min read

Louis Vuitton lands in soup in China

The brand’s different return and exchange policies have also triggered fresh anger among Chinese consumers on Chinese Twitter-like social media Sina Weibo on Saturday…reports Asian Lite News

 French luxury brand Louis Vuitton is found to have also applied a “double standard” refund policy, China Central Television (CCTV) reported, which will deepen Chinese consumers’ anger toward international brands’ discriminatory return policies, Global Times said.

The report came after Canadian luxury parka maker Canada Goose ignited a backlash among Chinese consumers for its discriminatory return policy in the Chinese market.

In addition to Canada Goose, a number of other international brands also have adopted different after-sale policies between China and other markets, according to the CCTV report, which cited Louis Vuitton as an example, the report said.

The report said that in the US and Canada, merchandise can be returned for full refund within 30 days from the date of purchase. However, a customer service employee of the brand in the Chinese mainland told the Global Times on Saturday that merchandise purchased at their Chinese stores is non-refundable, and only those purchased online are refundable within seven days of receipt. Both can be returned for exchange within 30 days of purchase.

Moreover, on Louis Vuitton’s official websites in the US and Canada, its returns and exchanges policy reads that returns will be accepted for exchange in any freestanding Louis Vuitton store around the world, excluding Brazil, China, Colombia, the Dominican Republic, India, Jordan, Kazakhstan, Korea, Lebanon, Mexico, Russia etc.

The brand’s different return and exchange policies have also triggered fresh anger among Chinese consumers on Chinese Twitter-like social media Sina Weibo on Saturday, Global Times said.

“You contribute greatly to its market revenue, while it takes discriminatory policy against you. What’s the problem with you?” a Chinese netizen named Xiaomei2005 said on Weibo, hinting Chinese consumers shouldn’t buy from the brand.

There are also netizens calling for the revision of market regulations in China to better protect the rights and interests of Chinese consumers, the report added.

ALSO READ: China’s power in Asia falls

Previous Story

Hasina calls for end to arms races

Next Story

Girls entry, ‘revolutionary decision by Kalamandalam’

Latest from Business

China Curbs Hit India’s Electronics Boom

The ICEA noted this results in delays, inefficiencies, and higher costs — alternatives from Japan or Korea cost up to four times more than Chinese machinery. India’s transformation into a global electronics

India Maps 8.52 MT Rare Earth Reserves

The Atomic Minerals Directorate for Exploration and Research (AMD) and the Geological Survey of India (GSI) are actively exploring and augmenting rare earth resources, while the GSI alone has added 482.6 million

‘India’s Digital Hub Ascends’

The event also featured discussions on the Quad Partnership for Cable Connectivity and Resilience, reiterating commitments made during the July 1 Quad Foreign Ministers’ Meeting India’s growing role as a key digital

India’s Job Market Surges

With hiring levels on the rise, compensation is expected to increase by 12-15% in metro cities and by 18-22% in emerging cities India’s festive season this year is poised to create more
Go toTop

Don't Miss

China’s Xi set to meet Iran’s Raisi at SCO summit

The 22nd Summit of the Council of Heads of the

Does China’s BRI have a future in Taliban-ruled Afghanistan?

The fall of the Ashraf Ghani-led government in Afghanistan, backed